Shipping policy
ORDER PROCESSING
Please allow 24 hours for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process. Heritage Threads Abayat does not ship on weekends or major holidays. All orders ship from New Sharjah, UAE.
You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.
Due to high demand, items may become unavailable even after an order has been placed. In such cases, a refund will be issued to the original payment method or by check mailed to the address listed on the order for the amount initially paid. For refunds issued to the original payment method, please allow 5–10 business days for the refund to appear on your bank statement.
All orders are reviewed by our security team and can be cancelled by Heritage Threads at any time.
Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information enclosed.
Orders may experience shipping delays during special releases, major holidays, and markdown periods.
PRE-ORDER POLICY
Items that are marked as pre-order are expected to ship upon arrival to our facility. All customers are charged at checkout for pre-order items using the payment method provided. Once your order has been placed, we are unable to cancel or modify it.
Should you have any questions, please contact our team at hello@hthreads.me
SHIPPING METHODS
For orders within the UAE, Heritage Threads offers complimentary 7-10 days standard shipping.
INTERNATIONAL SHIPPING
Heritage Threads offers worldwide shipping. Delivery duties and fees are dependent on the shipping location. Please reach out to ordersupport@hthreads.me with any questions about international shipping.
All international orders will be shipped via DHL Express / UPS / Aramex. Shipping times are not guaranteed and do not account for the 24-hour order processing window.
Please contact your local customs office for assistance with estimating additional costs, or proceed to our checkout page for calculation.
CUSTOMER SERVICE HOURS
Monday – Saturday
11:30 AM – 7:00 PM IST
📞 +971 54752 4552
Please note that Heritage Threads observes the following holidays:
- Eid Al Fitr
- Eid Al Adha
- New Year’s Day
- UAE National Day
LOST PACKAGES
Please note that once proof of delivery is attached to a tracking number, Heritage Threads is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.
If you have any additional questions or require further assistance, please contact hello@hthreads.me
FINAL SALE ITEMS
During any sale or promotion period, all sales are final. Heritage Threads reserves the right to extend, modify, or discontinue markdowns at any time without notice.
No price adjustments will be made if Heritage Threads lowers the price of an item you have already purchased.
