Privacy policy

Last updated: June 9, 2025

This privacy policy describes how Heritage Threads Abayat (the "site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hthreads.ae (the "site") or otherwise communicate with us regarding the site (collectively, the "services"). For purposes of this privacy policy, "you" and "your" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.

Please read this privacy policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "last updated" date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our services may include:

  • Contact details including your name, address, phone number, and email
  • Order information including billing and shipping addresses, payment confirmation, and contact details
  • Account information including username, password, and security details
  • Shopping information such as viewed items, cart contents, reviews, loyalty points, referrals, and purchases
  • Customer support information provided during communication with us

Some features may require you to provide certain personal information. Declining to provide such information may affect your ability to access some features.

INFORMATION WE COLLECT ABOUT YOUR USAGE

We may automatically collect certain information about your interaction with the services ("usage data"). We use cookies, pixels, and similar technologies ("cookies"). Usage data may include:

  • Device and browser type
  • Network information and IP address
  • Interaction data from your use of our services

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may also obtain information from third parties, including:

  • Vendors and service providers (e.g., Shopify, payment processors)
  • Online tracking technologies (e.g., pixels, SDKs, web beacons, cookies)

All third-party data is handled in accordance with this privacy policy. For more details, refer to the section titled Third party websites and links.

HOW WE USE YOUR PERSONAL INFORMATION

PROVIDING PRODUCTS AND SERVICES

We use your personal information to:

  • Process orders and payments
  • Notify you about order status
  • Manage your account and preferences
  • Coordinate shipping, returns, and exchanges

MARKETING AND ADVERTISING

We may use your personal information for:

  • Sending promotional emails or messages
  • Displaying relevant ads based on your preferences
  • Customizing your experience

For EEA residents, data processing for marketing is based on our legitimate interest under Article 6(1)(f) GDPR.

SECURITY AND FRAUD PREVENTION

We use your personal information to:

  • Detect and prevent fraudulent or illegal activity
  • Secure your account and protect the site

Do not share your credentials. Contact us immediately if you suspect unauthorized access.

COMMUNICATING WITH YOU AND SERVICE IMPROVEMENT

We use your personal information to:

  • Provide customer support
  • Improve the functionality and performance of our services

COOKIES

We use cookies to:

  • Enhance functionality and remember your preferences
  • Analyze usage and improve user experience
  • Deliver relevant advertisements

To manage cookies, adjust your browser settings. Learn more about Shopify-related cookies here: https://www.shopify.com/legal/cookies

Please note: Our site does not respond to “Do Not Track” browser signals. Learn more at www.allaboutdnt.com.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following cases:

  • With vendors and service providers (e.g., payment processors, logistics)
  • With business partners and affiliates
  • When you authorize us to share your data
  • In connection with a merger, acquisition, or business transfer
  • To comply with legal obligations and protect our legal rights

PERSONAL INFORMATION DISCLOSURE SUMMARY (LAST 12 MONTHS)

Category Recipients
Identifiers (name, contact, account) Vendors, business partners, affiliates
Customer records (billing, shipping) Same as above
Commercial information (orders, carts) Same as above
Internet/network activity Same as above
Geolocation data Same as above

We do not use or disclose sensitive personal information without consent or for profiling.

THIRD PARTY WEBSITES AND LINKS

Our site may link to third-party websites. We are not responsible for their privacy policies or data practices. Please review their policies before sharing your data.

CHILDREN’S DATA

Our services are not intended for children. We do not knowingly collect data from individuals under the age of 16. If you believe we have collected data from a minor, please contact us for removal.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement reasonable measures to protect your data. However, no system is completely secure. Do not send sensitive data through insecure channels.

We retain your personal information based on business needs, legal obligations, and dispute resolution requirements.

YOUR RIGHTS

Depending on your location, your rights may include:

  • Access to your data
  • Deletion of your personal information
  • Correction of inaccurate data
  • Data portability
  • Restriction or objection to data processing
  • Withdrawal of consent
  • Opt-out of sale or sharing
  • Right to appeal

Verification may be required for certain requests.

COMPLAINTS

If you have a concern or complaint, contact us. You may also contact your data protection authority if you are unsatisfied with our response.

INTERNATIONAL USERS

Your data may be transferred outside your country, including to the UAE. For European users, we rely on Standard Contractual Clauses for cross-border transfers.

CONTACT

If you have any questions or requests regarding your personal data, contact us at:

📧 Email: support@hthreads.me
🏢 Company: Heritage Threads Abayat
📍 Business address: Shop 4, Al Hoshi, Sharjah, UAE
📞 Phone: +971 547524552, 068040031

For data protection purposes, Heritage Threads Abayat is the data controller.